Refund and Returns Policy

Refund Policy

This is for online consumer sales only. For returning goods bought in our shop please contact sales@bitminermarket.com 

Unwanted goods

  • All sales are final after 24hrs.
  • Used miners that are faulty upon arrival can be shipped in for repair or exchange.
  • We may make a deduction from the refund if the value of the goods has been reduced as a result of you handling them.
  • We cannot refund/cancel your purchase if the seal has been broken on any DVDs, CDs, memory cards or software, including games, if the silver strip on the back of your Software Product Activation Key card has been partially or completely damaged or removed or if the goods were a special order to your specification, for instance a PC system built to order.
  • we cannot refund for miner systems that settings has been edited and used for other purposes that it supposed to be used.
  • We cannot refund or exchange unsealed headphones/headsets for hygiene reasons, unless faulty.

Faulty Goods

  • Items faulty on arrival.  You have the option of an exchange or refund. If your items are faulty on arrival, you have 3 calendar days to inform us.. Items should be returned in their original packaging complete with all accessories and documentation. Ask Customer Services for a pre-paid returns label. Once we have verified the fault, we’ll issue a replacement. We test returned items, and if a returned item is found not to be faulty by our technicians we will return the item to you, in this instance you will be liable for the return carriage.
  • If any of your purchases develop a fault, and it’s more than 3 calendar days since receipt, then provided your item is within its warranty period, you are entitled to a warranty repair.
  • If your miner is under manufacturer’s warranty, we can assist with creating repair tickets on their website.

Damage in Transit

If any items were damaged in transit, we ask that you report it to us within 5 working days (please note that this is 48 hours for our business customers). If the items are visibly damaged on receipt, please refuse the delivery and call Customer services. Items should be returned in their original packaging complete with all accessories and documentation. Once received back into our warehouse, we’ll issue a replacement or full refund to you via your original payment method.

Item Missing or Incorrect Item

If there is an item missing from your order or the wrong item has been sent, then please contact Customer Services order@bitminermarket.com as soon as possible and in any event within three days, and we will do our best to resolve the problem.

Return Policy

This is for online consumer sales only. For returning goods bought in our shop please contact sales@bitminermarket.com 

 

Pre-Order

  • We cannot guarantee the hashrate for pre-order items as the manufacturer often ships variations of the same model. If the hashrate is different from what you ordered, we will compensate the proportional amount of what you paid.
  • We do not accept cancellations or refund for pre-orders.

Unwanted goods

  • *We can cancel orders prior to shipment. Once the product is with the carrier, we cannot cancel orders anymore.
  • *We do not accept returns for refund.
  • *If products arrive faulty, please contact us at order@bitminermarket.com within 7 days for an exchange.
  • *Order cancellations subject to a 10% fee.

Faulty Goods

  • Items faulty on arrival.  You have the option of an exchange or repair. If your items are faulty on arrival, you have 3 calendar days to inform us. Items should be returned in their original packaging complete with all accessories and documentation. Ask Customer Services for a pre-paid returns label. Once we have verified the fault, we’ll issue a replacement or arrange a repair service for you. We test returned items, and if a returned item is found not to be faulty by our technicians we will return the item to you, in this instance you will be liable for the return carriage.
  • If any items were damaged in transit, we ask that you report it to us within 5 working days (please note that this is 48 hours for our business customers). If the items are visibly damaged on receipt, please refuse the delivery and call Customer services. Items should be returned in their original packaging complete with all accessories and documentation. Once received back into our warehouse, we’ll issue a replacement to you via your original payment method.”
  • Sometimes manufacturers provide support direct to end users. The main reason for this is that they would like to ensure that their customers receive the best possible support on their products. If we refer you to a manufacturer your RMA will invariably be dealt with a lot quicker.
  • For products sold as open box or clearance the warranty period is 30 days.

Damage in Transit

If any items were damaged in transit, we ask that you report it to us within 5 working days (please note that this is 48 hours for our business customers). If the items are visibly damaged on receipt, please refuse the delivery and call Customer services. Items should be returned in their original packaging complete with all accessories and documentation. Once received back into our warehouse, we’ll issue a replacement to you via your original payment method.

Item Missing or Incorrect Item

If there is an item missing from your order or the wrong item has been sent, then please contact Customer Services on order@bitminermarket.com as soon as possible and in any event within three days, and we will do our best to resolve the problem.

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